Every unresolved exception leaks margin.
We handle the gray zone of marketplace operations, from listing exceptions and seller disputes to payment checks and chargeback files, inside your SOPs and risk thresholds.
Automation catches the obvious cases. Loss hides in near-policy listings, weakly evidenced refunds, suspicious seller patterns and incomplete chargeback packets that nobody owns.
Catalog exceptions, restricted-item signals, duplicates, seller policy issues.
Failures, inventory mismatches, pricing errors, return exceptions.
Buyer and seller cases, evidence gathering, refund workflows, escalation.
Verification, fraud-signal review, refund validation, chargeback packet preparation and handoff.
OWNERSHIP
You keep
Marketplace policy, refund and return rules, fraud and risk thresholds, compliance and legal interpretation.
We run
Queue handling, case documentation, evidence gathering, chargeback packets.
You own refund policy; we prepare context, document handling and route exceptions to your owner.
No.
No; compliance stays with you.