Policy is yours. The queue is ours to run.
Trained teams for moderation, policy review, appeals and escalations. We apply your standards consistently and route what is unclear to the people who decide.
Threats, jokes, slurs and appeals can change meaning before they reach policy review. Generic overflow treats every case as volume, escalates late and returns ambiguity with no pattern data.
Intake, triage, evidence capture and documented decisions against your rules.
A written path back to the decision owner for every unclear case.
Flagged, grouped and reported so your policy team sees where the rules are thin.
Threshold-based routing to your T&S, legal, policy or product owners.
Regular alignment sessions so judgment does not drift between people or shifts.
OWNERSHIP
You keep
Policy interpretation, legal response, government requests, final decision criteria.
We run
Queue handling, case documentation, threshold-based routing, edge-case reporting.
THE QBS MODEL
| Generic overflow | QBS managed layer |
|---|---|
| Treats queues as interchangeable volume, escalates late, weak documentation. | Runs defined queues inside your SOPs, applies calibrated judgment, documents handling and reports patterns. |
You do. We execute and report within your policies, tools and escalation paths.
No. We identify those cases and route them through your escalation path. Expanding that scope needs a separate engagement.
No. We extend its operating capacity. Your leaders keep policy, legal and final authority.
See the Trust Center: scheduled decompression time, rotation and access to counselling.