You keep
- SOPs and policy
- Tool access
- Thresholds
- Escalation paths
- Final decision authority
Context changes meaning, and appeals sit in limbo.
Social & Community Platforms
Moderation that respects your policy and the market it runs in.
THE CHALLENGE
Where trust or margin breaks down
Queues we run
- User reports
- Appeals
- Abuse queues
- Regional moderation support
- Policy edge cases
OWNERSHIP
Who owns what
We run
- Case review against your rules
- Routing ambiguity
- QA sampling
- Reviewer calibration
- Exception escalation
- Daily reporting
We return
- Recurring exceptions
- QA issues
- Policy gaps
- Model-behavior patterns